Dear Carl:

It is my very real pleasure to be able to write you this letter of referral and commendation. You and your firm were most responsive and thorough in addressing our recent P.R. problems here at Nordstrom. I would be happy to speak to anyone to relate our experiences. Your efforts are much appreciated by me and my family.

Sincerely,

Bruce A. Nordstrom
Co-Chairman

BAN/ks